DISREPAIR
HELPLINE

Claiming for housing disrepair can be a straightforward process when you have the right guidance. The first step is to notify your landlord. If your landlord fails to act, you are entitled to make a claim. Next get in touch and we'll guide you through the process!

At Tenant Helpline, we manage the entire process for you. Our aim is to resolve matters efficiently and with minimal disruption to you. You can pursue your legal rights without any financial risk, get a payout and your repairs fixed!

The amount you may be entitled to will depend on the extent and duration of the disrepair, as well as how significantly it has affected your quality of life and any damage to your belongings. Typically, compensation can be claimed for:

• The inconvenience and distress caused by the disrepair.

• Damage to any personal possessions (e.g. furniture, clothing, electronics)

• Additional heating costs or alternative accommodation expenses.

• Rent paid while the disrepair was not fixed

In some cases, claims can range anywhere from £100 to over £10,000, depending on the severity and the circumstances. Our team will assess your situation thoroughly and ensure you claim the full amount you’re entitled to and get your repairs fixed.

• You are a tenant in a council or housing association property.

• Your landlord/council/housing association has been made aware of the disrepair but failed to carry out repairs within a reasonable timeframe.

• The disrepair has caused damage, health problems or disruption to your daily life.

If you’re unsure whether you qualify, contact us today and speak with one of our solicitors.

Yes, Tenant Helpline is a legitimate service dedicated to helping tenants understand and pursue their rights in relation to housing disrepair.

While some helplines may be operated by unregulated claims companies, we ensure that all legal matters are referred to properly authorised and qualified legal professionals regulated by the Solicitors Regulation Authority (SRA).

Our role is to guide you through the initial stages, help you understand your options, and match you with our solicitors who can manage your case.

As always, tenants are encouraged to verify the credentials of any legal provider they are referred to. We are committed to transparency, compliance, and ensuring your case is handled with integrity.

It is illegal for a landlord to evict you simply because you are asserting your legal rights. This is classed as a retaliatory eviction and is prohibited under the Deregulation Act 2015.

Most landlords do not seek to evict their tenants over housing disrepair claims, however if you are concerned, rest assured; we will protect your rights and where necessary support you in defending against any form of unfair treatment.